Job Title:                  Member Services Coordinator

Effective Date:        May 30, 2024

Salary Range:            $20-$30/hr, plus commission opportunities

Reports to:               President/CEO

 

Mission Statement:

Twin Falls Area Chamber of Commerce is a non-profit business organization providing members a strong business voice, vision and focused leadership to enhance the economic vitality and quality of life in our community.

 

Job Description:

The Member Services Coordinator is responsible for maintaining relationships with Chamber members and partner organizations. This position works closely with volunteers and provides support and leadership to volunteer committee structures.

General Expectations:

1. Perform duties to further the mission of the Chamber and in accordance with approved policies and procedures of the organization.
2. Perform quality work at all times in a safe, timely, effective, and efficient manner.
3. Build strong relationships and partnerships through professional and customer-friendly behavior toward coworkers and volunteers.
4. Cultivate a team culture with Chamber staff, volunteers, and members to provide input on policies, programs, and activities of the Chamber.
5. Attend Chamber functions and serve as an ambassador to other community organizations and boards.
6. Perform general office duties, including but not limited to, greeting and assisting visitors, routing telephone calls, receiving and distributing mail and other correspondence.
7. Operate within the monetary limits outlined in the Chamber’s annual budget.
8. Document all work processes and procedures thoroughly and accurately.
9. Consistently communicate with President/CEO and other Chamber staff, volunteers, committees, and members.

 

Primary Duties and Responsibilities:

 

1. Provide leadership and support to the Ambassador committee to include:
   1. Build leadership skills among Ambassador volunteers in their efforts to recruit, onboard, train, and participate in the committee.
   2. Schedule and coordinate events for Chamber members.
   3. Develop and maintain written policies and procedures outlining the work of this committee.
   4. Support Ambassador efforts to assist with Chamber member recruitment, retention, orientation, and ongoing communication.
   5. Foster an atmosphere of friendship and growth among Ambassador volunteers
2. Provide leadership and support to the Magic Valley Young Professionals committee to include:
   1. Build leadership skills among MVYP volunteers in their efforts to recruit, onboard, train, and participate in the committee.
   2. Plan and schedule activities and meetings which meet the needs of target demographic and the mission of the committee.
   3. Develop and follow a budget for MVYP activities and supplies.
   4. Foster an atmosphere of friendship and growth among MVYP volunteers.
3. Develop a membership retention plan to include onboarding and educating members about the mission and benefits of the Chamber.
4. Manage membership database, ensuring accuracy for internal use, communication with website, and member utilization.
5. Coordinate billing activities related to ongoing membership investment including obtaining accurate member information to generate appropriate annual billing amounts, creation of invoices, distribution of invoices to members, and timely follow up for receipt of payment.
6. Organize and maintain production of materials, forms, advertising and documents in coordination with other Chamber staff.
7. Cultivate relationships with advertisers and sponsors for Chamber events, meetings, programs and activities.
8. Perform additional responsibilities as assigned by the President/CEO and not inconsistent with the previous responsibilities.

Qualifications:

1. Degree in business related field preferred, or may substitute with demonstrated equivalent, relevant work experience.
2. A minimum of two (2) years relevant customer service and/or sales experience.
3. Strong communication skills, both oral and written, creative writing, and listening.
4. Leadership style conducive to collaboration, teamwork and empowerment.
5. Flexible and open to change; adapts behavior and work methods accordingly, in response to new information, conditions or obstacles.
6. Energetic self-starter with the ability to work under tight deadlines, to manage multiple projects and to multi-task.
7. Holds self and others accountable.
8. Demonstrates intermediate level capabilities in MS Office and database programs, e-mail, social media marketing tools and techniques, and audio-visual presentation hardware and software.
9. Capable of maintaining sensitive or confidential information.
10. Professional conduct with staff, members, sponsors, volunteers, and the public with the ability to establish effective working relationships.
11. High level of attention to detail and accuracy, strong organizational skills, and ability to prioritize and meet deadlines.
12. Entrepreneurial team player with ability to work independently.
13. This position requires occasional after-hours and weekend work.
14. Must be able to lift 25-40 pounds.

Please send cover letter and resume to Kyle@twinfallschamber.com